Stock Availability The item I would like to order shows as out of stock, and does not have an ETA. What do I do? This occurs with products that are either new or very popular and in short supply. We receive stock weekly, but there are times when a product is in constrained supply, so these items will constantly reflect online as out of stock. The best advice we can give you is to place an order and get your name on the reserve list, as this is the only way to ensure that you get one allocated to you. You are not obligated by this order and can cancel at any time, but if you wait for the stock to show in stock before you place your order you probably will not get one. The only way to keep you options open is to put your name on the reserve list. If the item is a new release from Apple the lead time is usually 6 weeks. If it is not new but a popular item the lead time is usually 2 weeks. Note this is an estimate based on previous experiance, and is intended as a guide. Online Store Pricing & Financing What additional costs do I have to add to the prices I see online? Nothing! All our prices online include SA VAT and free shipping to any address in South Africa. Are there any educational discounts available from the Online Store Educational discounts are available only to educational establishments registered with The Department of Education and full time students enrolled in curriculum based courses. Can the Online Store provide me with an official quote on your letterhead? No. As we are exclusively an online entitiy all our prices are published online, and are subject to change at any time without notice. If you do not see the item you are looking for, then please contact us at the details below, and we will be happy to email you more information and pricing. Online Store General Are the estimated shipping times I see online accurate? Any items that show as 'in stock' will be couriered to within 72 hours of confirmation that your payment reflects in our bank account. Deliveries to the major cities in South Africa is usually 72 hours and is delivered, to your door. Larger items may take a day longer. Deliveries to smaller centers may take a few days. On items that are out of stock, the online store uses an automated system that estimates (based on passed shipments) how long a product will take to get to us from the time we order it from Apple. Since we invariably have existing orders in the pipeline, the estimates shown are usually an over estimate. We continue to improve the accuracy of this information, but particularly on popular products we advise you to get your order into the queue as soon as possible. Where is the Online Store situated and can I collect my order from you? The ZA Store is exclusively an online entity. We have no physical showroom for customers to visit. To keep costs, and prices as low as possible, we offer a no frills service and keep overheads to a minimum. The Johannesburg based warehouse that we use has no facility for customer collections. All products are shipped, via couriers, usually free of charge to any address in South Africa. EO&E For the Apple technical support page please click here. For SA technical support contact the service centre on +27 11 535 9250. To locate the Apple Authorised Service Centre nearest you, click here. If you wish to become a reseller of Apple Products please click here and fill in the online application form. For sales related questions please email, telephone or fax us at the contact details below, and we will be happy to assist. Sorry but techinical support queries to these email addresses will not be answered.

Contact Information:

- 011 535 9080
- Fax: 086 653 0930
- Email: for order
- Email: for enquiries